Privacy Policy

Last updated May 27, 2025

This Privacy Policy describes how Catyuki LLC. ("we," "us," or "our") collects, uses, and shares your personal information when you use our website catyuki.com, mobile application Catyuki Products (incl. STAY), and related services (collectively, the "Services").

1. Overview

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

2. Information We Collect

Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, username, and password.
  • Profile Information: You may choose to provide additional information such as profile pictures, bio, and preferences.
  • Payment Information: When you make purchases, we collect billing information, though payment details are processed securely by third-party payment processors.
  • Communications: When you contact us, we collect the information you provide in your communications.
  • User Content: Any content you create, upload, or share through our Services.

Information We Collect Automatically

  • Usage Data: Information about how you use our Services, including pages visited, features used, and time spent.
  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
  • Location Data: With your permission, we may collect location information from your device.
  • Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing activities.

Information from Third Parties

  • Social Media: If you connect your social media accounts, we may receive information from those platforms.
  • Analytics Providers: We may receive aggregated information from analytics services.
  • Business Partners: We may receive information from our business partners and affiliates.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: To operate, maintain, and improve our Services.
  • Account Management: To create and manage your account, authenticate users, and provide customer support.
  • Personalization: To personalize your experience and provide content and features tailored to your interests.
  • Communications: To send you updates, notifications, and marketing communications (with your consent).
  • Analytics and Improvement: To analyze usage patterns and improve our Services.
  • Security: To detect, prevent, and address technical issues and security threats.
  • Legal Compliance: To comply with legal obligations and protect our rights.
  • Business Operations: To process transactions, manage subscriptions, and conduct business operations.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Your Consent: We may share information when you give us explicit consent.
  • Service Providers: We may share information with third-party service providers who help us operate our Services.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Public Information: Information you choose to make public through our Services.
  • Aggregated Data: We may share aggregated, non-personally identifiable information.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods depend on:

  • The type of information collected
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • Your account status and activity

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at legal@catyuki.com. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. Types of cookies we use include:

  • Essential Cookies: Necessary for the basic functionality of our Services
  • Performance Cookies: Help us understand how you use our Services
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

9. Third-Party Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may integrate with third-party services such as:

  • Social media platforms
  • Analytics providers
  • Payment processors
  • Customer support tools
  • Marketing and advertising platforms

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

Our Services are hosted in France, Singapore, United States, United Kingdom, and Germany. When we transfer your personal information internationally, we implement appropriate safeguards to protect your data, including:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes
  • Other legally recognized transfer mechanisms

11. Children's Privacy

Our Services are intended for users who are at least 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take steps to remove such information from our systems.

For users between 13 and 18 years of age, we recommend that parents or guardians review this Privacy Policy and supervise their child's use of our Services.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at* legal@catyuki.com * or call us at the number provided in our contact information.

13. GDPR Rights (EU Users)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through our Services or by email for material changes
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Catyuki LLC.

Email:* support@catyuki.com

General Support:* support@catyuki.com

Address: Available upon request for legal purposes

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.